Last updated: June 18, 2026
1. Acceptance of the Terms of Service
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and Sigenergy Technology Co., Ltd. and its affiliated companies (collectively, “Sigenergy”, “Company”, “we”, “us”, or “our”). These Terms govern your access to and use of
eu-store.sigenergy.com and is currently intended for customers in the Netherlands, Belgium, and Luxembourg. It p (the “Website”), including any products or services purchased through this Website and any related digital offerings made available here (collectively, the “Services”). These Terms apply to all visitors, users, customers, and other persons who access or use the Website. Certain parts of the Website, or specific products and services made available through it, may be subject to additional terms, policies, guidelines, or conditions. Other platforms, subdomains, or mobile applications may be governed by their own separate terms. In the event of any conflict or inconsistency, service-specific or product-specific terms, or the terms applicable to other platforms or applications, shall take precedence to the extent of the inconsistency.
Before using this website, please read these Terms carefully. In particular, note the provisions regarding the scope and limitations of your rights as a consumer, the exclusive discretion reserved by Sigenergy in relation to the provision and execution of its services, and your duties and obligations as a user of the website. These key terms and conditions are highlighted in bold for your convenience to ensure you are fully informed. By accessing, browsing, registering for, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Website.
2. Eligibility and Authority to Use the Website
The Website is intended for individuals who are at least eighteen (18) years of age, or otherwise of legal age to enter into a binding agreement under the laws applicable in their place of residence.
By using the Website, you represent and warrant that:
• you are legally capable of entering into a binding contract;
• you are not prohibited from accessing or using the Website under any applicable law or regulation;
• all information you provide to us in connection with your use of the Website is true, accurate, current, and complete; and
• if you use the Website on behalf of a company, organization, or other legal entity, you have full authority to bind that entity to these Terms, in which case “you” will refer both to you as an individual and to that entity.
If you do not meet these requirements, you must not access or use the Website.
3. Changes to the Terms and Changes to the Website
We may revise, amend, or otherwise update these Terms from time to time in our sole discretion. Any such changes will become effective when posted on the Website, unless otherwise stated. The “Last Updated” date at the top of these Terms indicates when the latest revisions were made.
Your continued access to or use of the Website after updated Terms have been posted constitutes your acceptance of those revised Terms. For this reason, you should review these Terms periodically to remain informed of the conditions that apply to your use of the Website.
We also reserve the right, at any time and without prior notice, to modify, suspend, withdraw, restrict, or discontinue all or any part of the Website, including any content, functionality, products, services, features, or availability. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period.
Nothing in this Section affects any rights you may have under mandatory consumer protection laws.
4. Account Registration, Account Information, and Security
Certain features of the Website may require you to register an account. When creating an account, you may be asked to provide certain information, including contact details, login credentials, and other information necessary to verify your identity or support your use of the Website.
You agree that:
• all registration information you submit will be accurate, current, complete, and not misleading;
• you will promptly update such information if it changes;
• you will maintain the confidentiality of your username, password, and any other security credentials associated with your account;
• you are solely responsible for all activities that occur under your account, whether or not authorized by you; and
• you will not share your account credentials with any other person or permit any third party to access your account.
You must notify us immediately if you become aware of any unauthorized access to your account, unauthorized use of your credentials, or any other breach of security. You are also responsible for ensuring that you log out of your account at the end of each session, particularly when accessing the Website from a public or shared device.
We reserve the right to suspend, restrict, or terminate your account, or to refuse any current or future access to the Website, if we reasonably believe that:
• the information you provided is false, inaccurate, outdated, or incomplete;
• your account is being used in violation of these Terms;
• your account has been compromised; or
• suspension or termination is necessary to protect the Website, other users, or our legitimate business interests.
We are not liable for any loss or damage arising from your failure to safeguard your account credentials or comply with this Section.
5. Use of the Website and Limited License
Subject to your compliance with these Terms, Sigenergy grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Website solely for your personal, lawful, and non-commercial use.
This license does not grant you any ownership or other rights in the Website or its content. Except as expressly permitted by these Terms or by applicable law, you must not:
• reproduce, copy, distribute, publish, display, transmit, or exploit any part of the Website;
• modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Website or any of its content;
• use the Website for resale, commercial exploitation, or any competitive purpose;
• remove or alter any copyright, trademark, or proprietary notices; or
• use the Website in any way that exceeds the scope of the limited license granted by these Terms.
Any rights not expressly granted to you are reserved by Sigenergy and its licensors.
6. Intellectual Property Rights
The Website and all content, materials, and features made available through it—including but not limited to text, graphics, user interfaces, logos, trademarks, software, code, data compilations, technical documentation, design elements, images, videos, and audio materials—are owned by Sigenergy, our affiliates, licensors, or other content providers, and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.
“Sigenergy”, “Sigen”, our logos, slogans, product names, and other brand identifiers are trademarks or registered trademarks of Sigenergy or its affiliates. You may not use any such marks without our prior written consent.
Nothing in these Terms shall be construed as granting you any license or right to use any intellectual property rights of Sigenergy or any third party, except for the limited right to use the Website in accordance with these Terms.
7. Prohibited Uses
You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:
• in any way that violates any applicable law, regulation, or legal requirement;
• to infringe the rights of Sigenergy or any third party;
• to transmit, upload, or distribute viruses, malware, spyware, Trojan horses, worms, or any other harmful code;
• to interfere with, damage, disable, overburden, or impair the Website or any server, system, or network connected to it;
• to attempt to gain unauthorized access to any account, system, or data;
• to use any robot, spider, scraper, crawler, or other automated means to access, monitor, copy, or extract data from the Website without our prior written consent;
• to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• to submit any false, misleading, or fraudulent information;
• to engage in spam, phishing, unsolicited promotions, or any other unauthorized marketing activity;
• to upload, post, or transmit content that is unlawful, defamatory, obscene, abusive, hateful, discriminatory, threatening, invasive of privacy, or otherwise objectionable; or
• to restrict, inhibit, or interfere with the use and enjoyment of the Website by any other person.
We reserve the right to investigate suspected violations of this Section and to terminate your use of this Website or any related website for violating any of the prohibited uses.
8. User Contributions and Submitted Content
The Website may permit you to post, upload, submit, transmit, or otherwise make available content, including comments, reviews, feedback, suggestions, images, or other materials (“User Contributions”).
You remain solely responsible for your User Contributions and represent and warrant that:
• you own or control all rights necessary to submit such content;
• your User Contributions do not violate these Terms or any applicable law;
• your User Contributions do not infringe any third-party intellectual property, privacy, publicity, or other rights; and
• your User Contributions are not false, misleading, defamatory, abusive, or otherwise unlawful.
By submitting User Contributions, you grant Sigenergy a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to use, reproduce, host, store, adapt, modify, publish, translate, display, distribute, and otherwise exploit such User Contributions to operate, improve, promote, and provide the Website and our business, to the extent permitted by applicable law.
To the maximum extent permitted by law, we are not obligated to review, monitor, or remove User Contributions, but we reserve the right to do so at any time and for any reason, without notice.
9. Reliance on Information and Website Content
The content provided on the Website is made available for general informational purposes only. While we aim to keep information accurate and up to date, we do not guarantee that any content on the Website is accurate, complete, reliable, current, or free from errors, to the extent permitted by applicable law..
This includes, without limitation, product descriptions, specifications, compatibility information, technical guidance, performance data, estimates, illustrations, screenshots, and other informational materials.
Any reliance you place on the Website or its content is at your own risk. The Website may also include materials provided by third parties. We are not responsible for the content, accuracy, or reliability of any third-party materials.
Nothing on the Website constitutes professional, legal, financial, technical, or other advice. You should seek independent advice where appropriate before making decisions based on Website content.
10. Third-Party Links and Services
The Website may contain links to third-party websites, platforms, tools, or services, or may allow you to interact with third-party providers. Such third-party services are provided for convenience only.
We do not control, endorse, or assume responsibility for any third-party websites, content, products, or services. Your use of any third-party services is solely at your own risk and subject to the relevant third party’s terms, conditions, and privacy policies.
Sigenergy is not liable for any damages, losses, or issues arising out of or related to your access to or use of third-party services.
11. Privacy
Your submission of personal information through or in connection with the Website is governed by our Privacy Policy. By using the Website, you acknowledge that you have read and understood our Privacy Policy.
Where applicable, certain features of the Website may also use cookies and similar technologies. Further information is available in our Cookie Notice or in the relevant section of our Privacy Policy.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and all content, materials, products, services, and functionality made available through it are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.
Without limitation, Sigenergy disclaims all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, compatibility, security, and uninterrupted or error-free operation, except to the extent that such disclaimers are prohibited by applicable law.
We do not warrant that:
• the Website will always be available, secure, or free from interruption;
• defects or errors will be corrected;
• the Website or the servers that make it available will be free of viruses or other harmful components; or
• the Website will meet your expectations or requirements.
Some jurisdictions do not permit certain warranty exclusions. In such cases, the above exclusions apply only to the maximum extent permitted by law.
Sigenergy reserves the right, at any time and without notice, to: (1) modify, suspend, or terminate the operation or access to the Website or any part thereof for any reason; (2) change or alter the Website or any part thereof; and (3) interrupt the operation of the Website or any part thereof for scheduled or unscheduled maintenance, troubleshooting, or other modifications.
13. Use of Third-Party Platforms
Our website and the services provided herein may operate in connection with certain third-party e-commerce platforms (the “Third-Party Platform”). By using the Website and purchasing products or services through it, you acknowledge and agree that some functionalities, including payment processing, order fulfillment, delivery, and dispute resolution, may be governed by the rules, policies, and systems of the Third-Party Platform. To the extent permitted by applicable law, Sigenergy shall not be liable for any loss, damage, delay, or failure arising from the operation, limitations, or errors of the Third-Party Platform. Nothing in this section affects your statutory rights as a consumer.
14. Limitation of Liability
For consumers: The limitations of liability set out in this Section 14 apply only to the extent permitted by mandatory consumer protection laws. In particular, nothing in this Section limits Sigenergy's liability for: (a) death or personal injury resulting from Sigenergy's negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the legal guarantee of conformity under Directive (EU) 2019/771 or equivalent national law; or (d) any other liability that cannot lawfully be excluded or limited under applicable law. To the fullest extent permitted by applicable law, neither Sigenergy nor any of its affiliates, licensors, service providers, employees, directors, officers, agents, contractors, or representatives shall be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or business interruption, arising out of or relating to:
• your access to, use of, or inability to use the Website;
• any content available through the Website;
• any products or services obtained through the Website;
• any unauthorized access to or use of our systems or your information; or
• any errors, omissions, delays, interruptions, or failures in performance.
To the extent permitted by law, Sigenergy’s total aggregate liability arising out of or relating to these Terms or the Website shall not exceed the greater of: (a) the amount paid by you to Sigenergy through the Website in the twelve (12) months preceding the event giving rise to the claim, or (b) EUR 100, provided that this cap shall not apply to claims by consumers to the extent prohibited by mandatory consumer protection laws.
Nothing in these Terms limits or excludes liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any mandatory consumer rights under applicable law.
15. Indemnification
You agree to defend, indemnify, and hold harmless Sigenergy, its affiliates, licensors, service providers, officers, directors, employees, agents, and representatives from and against any claims, liabilities, losses, damages, judgments, awards, costs, and expenses, including reasonable legal fees, arising out of or related to:
• your use of the Website;
• your breach of these Terms;
• your violation of any applicable law or regulation;
• your infringement of any third-party rights; or
• any User Contributions or other content you submit or make available through the Website.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with our defense of such matter.
16. Force Majeure
Sigenergy shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, governmental actions, labor disputes, epidemics, pandemics, telecommunication failures, power outages, cyberattacks, supply chain disruptions, or failures of third-party systems or services.
Where such an event occurs, our obligations will be suspended for the duration of the event and resumed as soon as reasonably practicable. We will notify affected customers as soon as reasonably possible. Nothing in this clause affects your statutory consumer rights under applicable law.
17. Suspension and Termination
We may suspend, restrict, or terminate your access to all or part of the Website, with or without notice, if:
• we believe your use of the Website poses a security risk;
• we are required to do so by law or regulatory authority; or
• suspension or termination is otherwise necessary to protect our rights, systems, users, or business interests.
You may stop using the Website at any time.
Upon termination, all rights granted to you under these Terms will immediately cease, and you must stop using the Website. Any provisions of these Terms that by their nature should survive termination shall survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
18. Governing Law and Jurisdiction
18.1 For consumers
This Agreement shall be governed by the laws of the Netherlands. If you are a consumer residing in the European Union, you will also benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms deprives you of the protection afforded by such mandatory provisions.
Any dispute arising out of or in connection with this Agreement may be brought before the competent courts of your place of residence or before the competent courts of Amsterdam, the Netherlands.
The European Commission provides an online dispute resolution platform (ODR) for consumers, available at https://ec.europa.eu/consumers/odr. Sigenergy does not participate in alternative consumer dispute resolution procedures but remains open to amicably resolving any concerns raised by consumers.
18.2 For business customers (non-consumers)
This Agreement shall be governed by and construed in accordance with the laws of the Netherlands. Any dispute arising out of or in connection with this Agreement shall be submitted to binding arbitration under the Rules of the Netherlands Arbitration Institute (NAI). The seat of arbitration shall be Amsterdam, the Netherlands. The arbitration shall be conducted before one arbitrator appointed in accordance with the NAI Rules. The language of the arbitration shall be English. The substantially prevailing party shall be entitled to recover its reasonable attorneys fees and costs. The arbitration award shall be final and binding and may be enforced in any court of competent jurisdiction.
19. Notices
We may provide notices to you under these Terms by posting them on the Website, sending them to the email address associated with your account, or by any other reasonable means.
You are responsible for keeping your contact information, including your email address, accurate and current. Notices sent to the email address you have provided will be deemed received when sent.
If you need to send notice to us, you may do so using the contact details provided on the Website or by emailing: contact.consumer@sigenergy.com
20. Miscellaneous
20.1 Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
20.2 No Waiver
No failure or delay by Sigenergy in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver of that or any other right or remedy.
20.3 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it enforceable where possible.
20.4 Entire Agreement
These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated by reference, constitute the entire agreement between you and Sigenergy regarding your use of the Website and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written, relating to the same subject matter.
20.5 Headings
Section headings are for convenience only and do not affect interpretation.
20.6 No Third-Party Beneficiaries
Except as expressly provided in these Terms, nothing in these Terms is intended to confer any rights or remedies upon any person other than you and Sigenergy.
