May 19, 2026
Sigenergy Technology Co., Ltd. and its affiliated entities (collectively, “Sigenergy”, “we”, “us”, or “our”) are committed to safeguarding your privacy. We ensure that your personal data is processed in a transparent, secure, and lawful manner in accordance with applicable data protection laws.
This Privacy Policy (the “Policy”) delineates how we collect, use, disclose, transfer, and otherwise process personal data arising from your access to and use of our websites, mobile applications, products, customer support, and related services (collectively, the “Services”). This Policy applies to all external stakeholders, including website visitors, product users, customers, business partners, and representatives of our suppliers (collectively, “you” or “your”).
Unless a specific product or service is accompanied by a standalone privacy notice, this Policy governs all Sigenergy brands and platforms. In the event of a conflict between this Policy and a service-specific notice, the latter shall prevail regarding that specific service.
You are encouraged to read this Privacy Policy carefully. Where required by applicable law, we will obtain your explicit consent for specific data processing activities. If you do not agree with certain practices set out in this Policy, some features and functionalities may become unavailable to you.
We reserve the right to update this Policy periodically to reflect changes in our data practices or legal obligations. Material changes will be communicated through appropriate channels, such as website notifications or direct contact.
This policy contains the following key provisions:
1 Scope of Application & Key Definitions
2 How We Collect and Use Your Personal Information
3 How We Share, Disclose and Transfer Your Information
4 How We Store and Protect Your Personal Information
5 Your Rights
6 Cookies and Similar Technologies
8 Minors
7 Our Global Operations and Data Transfer
9 Updates
10 Contact Us
1 Scope of Application & Key Definitions
This Policy does not prejudice any rights granted to you under mandatory applicable laws. Should any provision of this Policy conflict with such laws, the statutory provisions shall prevail.
1.1 Scope of Application
This Policy applies to all Sigenergy Services that reference it. If certain Services are governed by a “Separate Privacy Policy”, those terms shall take precedence regarding conflicts. Matters silent in a Separate Privacy Policy remain subject to this overarching Policy.
By registering an account or interacting with our Services, you acknowledge our processing of your information as described. If you disagree, you should cease use of the Services immediately, without prejudice to your statutory rights.
1.2 Key Definitions
“Personal Information / Personal Data”: Any information recorded electronically or otherwise that relates to an identified or identifiable natural person. Anonymized information does not constitute Personal Information.
“Processing”: Includes the collection, storage, use, editing, transmission, provision, disclosure, deletion, and other activities involving Personal Information.
“Sensitive Personal Information / Special Category Data”: Information subject to stricter protection under certain legal frameworks (e.g., racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, health data, data concerning sexual orientation). We process such information only for specified purposes and when strictly necessary, and implement enhanced safeguards including but not limited to access control, encryption, and data minimization.
“Processor / Service Provider”: A third party that processes Personal Information on our behalf and in accordance with our instructions (e.g., cloud services, customer support systems, analytics, payment or logistics providers).
“Cookies and Similar Technologies”: Small data files stored on your device or tracking technologies implemented through comparable means, including but not limited to cookies, pixel tags, SDKs, scripts, and local storage. Under UK rules, Regulation 6 applies to any means of “storing information or accessing information stored on a user’s device”, and is not limited to traditional cookies.
2 How We Collect and Use Your Personal Information
We will collect and use your personal information in accordance with the principles of lawfulness, fairness, and necessity, and based on your consent and contractual necessity, including information you provide to us, information generated during your use of our services, and personal information obtained indirectly from third-party partners, for the purposes set forth in this policy. We will notify you and obtain your consent before using your personal information for any purpose not specified in this policy.
2.1 Categories of Personal Information We Collect
2.1.1 Account Information
As necessary to fulfill our contract, we may collect account-related information when you create, log in to, manage, or update an account through our website, applications, or related platforms.
Such information may include, but is not limited to, your account identifier, username, password, country/region, email address, mobile phone number, account preference settings, and, where you choose to log in through a third-party account, the third-party account identifier and profile photo made available to us by that third party.
Passwords are generally stored in an encrypted or irreversible hashed format. We do not have access to your third-party account password.
We use this information to create and manage your account, authenticate your identity, maintain account security, provide account-related services, remember your preferences, and communicate with you about your account or Services.
2.1.2 Contact and Delivery Information
As necessary to fulfill our contract, we may collect contact and delivery information when you place an order, request a quote, subscribe to updates, contact us, request customer support, or otherwise provide such information to us.
Such information may include, but is not limited to, your name, email address, phone number, billing address, shipping address, company name where applicable, and other contact details you provide.
We use this information to process and deliver orders, issue invoices, arrange logistics, provide customer service, respond to your inquiries, verify your identity, and communicate with you about transactions, services, delivery, returns, refunds, warranty matters, or other support requests.
2.1.3 Order, Transaction and Purchase Information
As necessary to fulfill our contract, when you purchase products or services through our official online store or other authorized channels, we may collect information relating to your order and transaction.
Such information may include, but is not limited to, order number, purchased products, product model, quantity, price, discounts, tax information, invoice details, payment status, delivery status, return and refund records.
We use this information to process purchases, confirm orders, arrange delivery, provide invoices, manage returns and refunds, provide warranty and after-sales support, prevent fraud, resolve disputes, and comply with accounting, tax, and legal obligations.
2.1.4 Payment Information
As necessary to fulfill our contract, when you make a payment, certain payment-related information may be collected or processed to complete the transaction.
Such information may include payment method, payment status, transaction reference number, billing details, and confirmation information provided by payment service providers. Full card numbers, card security codes, or complete payment credentials are generally processed directly by certified third-party payment providers and are not stored by Sigenergy.
We use payment-related information to complete transactions, verify payment status, detect and prevent fraudulent transactions, process refunds, and comply with financial, tax, and legal requirements.
2.1.5 Device, Log and Website Usage Information
As necessary to fulfill our contract with you and to pursue our legitimate interests, when you visit our website, use our applications, interact with our emails, or access our digital Services, we may collect certain technical and usage information.
Such information may include, but is not limited to, IP address, browser type, operating system, device model, device identifiers, access time, page browsing paths, click records, referring pages, session duration, crash reports, error logs, and network connection information.
We use this information to operate and secure our website and applications, maintain system stability, detect errors, prevent fraud or unauthorized access, analyze website traffic, improve user experience, and optimize the performance and functionality of our Services.
2.1.6 Cookies and Similar Technology Data
When you visit our website or use our online Services, we may collect information through cookies and similar technologies, such as pixels, web beacons, scripts, SDKs, and local storage.
Such information may include cookie identifiers, browsing behavior, preference settings, device information, interaction with pages or advertisements, and other analytics or performance data.
We use this information to enable essential website functions, remember your preferences, analyze website performance, improve our Services, measure the effectiveness of marketing campaigns, and, where permitted by law or based on your consent, provide more relevant content or advertising.
More information about how we use cookies and how you can manage your preferences is provided in the “Cookies and Similar Technologies” section of this Policy.
2.1.7 Customer Support, Warranty and After-Sales Information
As necessary to fulfill our contract with you, when you contact customer support, submit a support ticket, request warranty service, apply for a return or refund, report a product issue, or request technical assistance, we may collect information necessary to handle your request.
Such information may include, but is not limited to, your contact details, order number, product model, serial number/SN code, proof of purchase, fault description, support history, communication records, photos, videos, screenshots, diagnostic information, return or repair records, and other materials you provide.
We use this information to verify your request, diagnose product issues, provide technical support, process returns, refunds, repairs, or replacements, manage warranty claims, improve service quality, and protect our legal rights.
Please avoid submitting sensitive Personal Information that is not necessary for handling your request.
2.1.8 Photos, Videos and Uploaded Content
As necessary to fulfill our contract with you, in certain situations, you may choose or be asked to upload photos, videos, screenshots, documents, or other files, for example when submitting feedback, reporting a product issue, applying for after-sales service, or supplementing information requested by customer support.
We use such content only to the extent necessary to review your request, verify product condition, identify faults, process returns or warranty claims, provide customer support, or improve our Services.
You should ensure that any content you upload does not contain unnecessary sensitive information or information relating to third parties unless you have the right to provide it.
2.1.9 Location Information
With your consent, we may collect location-related information where it is necessary for providing or improving our Services.
For website users, this may include approximate location information inferred from your IP address, such as country or region, which may be used for language settings, regional availability, tax calculation, shipping options, fraud prevention, and analytics.
Where you use our applications, connected products, or location-dependent features, we may collect more precise location information only with your authorization and where required for the relevant function, such as device connection, time zone configuration, technical support, or service optimization.
You may disable location permissions in your device or browser settings. However, doing so may affect the availability or performance of certain features.
2.1.10 Marketing and Preference Information
With your consent, if you subscribe to marketing communications, participate in campaigns, respond to surveys, interact with promotional content, or manage your communication preferences, we may collect information relating to your marketing preferences and engagement.
Such information may include subscription status, consent records, preferred language or region, communication preferences, email opening and click records, campaign participation records, survey responses, and inferred interests based on your interactions with our Services.
We use this information to send marketing communications where permitted, manage your preferences, measure campaign performance, provide more relevant content, improve our marketing activities, and comply with applicable consent and opt-out requirements.
You may unsubscribe from marketing communications at any time through the methods provided in the relevant message. Following unsubscription, you will no longer receive our marketing information unless you resubscribe.
2.1.11 Other Information You Voluntarily Provide
As necessary to fulfill our contract with you, we may collect other information that you voluntarily provide when communicating with us, submitting forms, participating in surveys, providing feedback, joining events, or otherwise interacting with our Services.
Such information may include communication timestamps, message subjects and contents, inquiry details, feedback, survey responses, preferences, and any other information you choose to provide.
We use this information to respond to your requests, improve our products and Services, conduct customer research, manage communications, and maintain records of our interactions.
If we provide online chat or customer service functions, please avoid voluntarily entering sensitive Personal Information unrelated to your inquiry.
2.2 How We Collect Your Information
We generally collect Personal Information through the following means and only to the extent reasonably necessary for the purposes described in this Policy.
2.2.1 Direct Collection
We collect information directly from you when you voluntarily provide it to us, including when you register an account, place an order, submit a form, subscribe to updates, contact customer support, upload content, participate in a survey, request after-sales service, or otherwise interact with us.
2.2.2 Automatic Collection
We may automatically collect certain information when you visit our website, use our applications, open or interact with our emails, or access our digital services.
This may include device information, log information, browsing behavior, cookie data, error reports, and usage analytics. We collect this information to ensure service operation, maintain security, improve performance, analyze usage, and prevent fraud or misuse.
2.2.3 Third-Party Sources
We may obtain information from third parties where permitted by law or based on your authorization.
For example, if you log in using a third-party account, we may receive your authorized profile information from that third party. We may also receive necessary information from payment providers, logistics providers, marketing partners, analytics providers, authorized dealers, service partners, or other business partners to support order processing, delivery, payment confirmation, fraud prevention, customer support, marketing, or after-sales service.
We will process such information in accordance with this Policy and applicable law.
2.2.4 Device Permissions
In the course of providing certain device, or service functions, we may request access to device permissions, such as Bluetooth, camera, photo album, microphone, storage, location, or notifications.
By enabling permission, you authorize us to collect and use the corresponding information to provide the relevant feature;
You may disable permissions or withdraw authorization at any time through your device system settings. After withdrawal, we will no longer collect the corresponding information through that permission, but may be unable to continue providing the related feature;
Withdrawal of authorization does not affect the lawfulness of processing carried out before such withdrawal.
2.3 Legal Bases for Processing
The following is intended to cover jurisdictions applying a “lawful basis” framework, such as the EU/UK; actual application shall be governed by local law.
(1) Performance of a contract / taking steps at your request: necessary to provide Services, fulfill orders, and respond to your requests.
(2) Consent: processing based on your consent where legally required or elected by us (e.g., certain marketing communications, some cookies/tracking technologies).
(3) Legitimate interests: processing for legitimate business purposes including service operation, security, direct marketing, payment collection, fraud prevention, and customer management, where such processing does not unreasonably prejudice your fundamental rights.
(4) Compliance with legal obligations: necessary to comply with tax, regulatory, law enforcement, or other legal requirements.
3 How We Share, Disclose and Transfer Your Information
We may share your Personal Information in the following circumstances:
3.1 With your explicit consent
We may share your personal information with third parties designated by you after obtaining your explicit consent. Please note that your use of any third-party website or service is governed by its own terms and privacy policies.
3.2 Compliance with legal obligations
We may share your personal information to comply with laws, regulations, or mandatory government/regulatory requirements.
3.3 Protection of us or others
We may share your personal information to the extent necessary to investigate, prevent, or address potential unlawful, fraudulent, or security incidents, or to protect the rights, property, and safety of us, our users, or the public.
3.4 Affiliated Entities
We may share your necessary information with affiliated entities to the extent permitted by law for service provision, operational management, and unified security and compliance. We promise to comply with the principle of data minimization and only share the personal information necessary to provide our services to you, solely for legitimate, lawful, necessary, specific, and explicit purposes.
3.5 Authorized Business Partners / Service Providers
We may share necessary information with service providers to support service operation. This includes our cloud service providers and other business partners that provide information technology, customer support, order fulfillment and delivery, and marketing services. We promise to comply with the principle of data minimization and only share the personal information necessary to provide our services to you, solely for legitimate, lawful, necessary, specific, and explicit purposes. These third parties may process your personal information for one or more purposes described in this Privacy Policy. To ensure the security and privacy of your data, we enter into data security agreements, Data Processing Agreements (DPAs), and similar contracts with third-party service providers and partners. These agreements define their responsibilities and obligations to protect your data and specify the technical safeguards and requirements they must comply with.
Our Services may contain hyperlinks to third-party websites, applications, or platforms, or third-party services may reference our Services. These third-party services are independently operated and not under our control, supervision, or influence. We provide these links solely for your convenience and do not endorse, warrant, or assume any responsibility for the privacy practices, data processing policies, security measures, content, or services of any third party. No Personal Data is automatically shared or transferred to third-party websites/applications solely by clicking a link. We strongly encourage you to review the privacy policies and terms of service of all third-party platforms you access before providing any Personal Information.
3.6 Advertising Providers
Where applicable, we may work with third-party advertising partners to display personalized advertisements to you on third-party websites using cookies or similar technologies and measure their performance. You may opt out or manage preferences via the settings portal in the “Cookies” section of this Policy.
4 How We Store and Protect Your Personal Information
4.1 Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless applicable law requires us to retain it longer. Additionally, we will retain information as long as necessary to fulfill lawful business purposes (such as improving and developing the platform or enhancing its safety, security, and stability) and for the period required to exercise or defend legal claims or comply with contractual and legal obligations.
In determining how long it takes to retain your information, we consider factors such as:
(1) Whether we have an ongoing relationship with you (for example, if you have an active account or ongoing service interaction);
(2) Whether the information is required to provide our Services or fulfill contractual obligations;
(3) Whether retention is necessary to comply with legal, regulatory, or tax requirements;
(4) Whether retention is advisable to resolve disputes, enforce agreements, or protect our legal rights.
We will cease to retain your personal information and will erase it within 15 working days once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we discontinue the corresponding product or service.
If you have questions about how your personal information is secured or retained, please contact our Privacy Team at legal@sigenergy.com.
4.2 Data Security Safeguards
We take the security of your information seriously. We use appropriate administrative, technical, and physical security measures to protect your information from unauthorized access, theft, disclosure, alteration, or loss. For example:
(1) We take all reasonable and practical measures to ensure that the collection of personal information is kept to the minimum necessary.
(2) Your information is stored on secure servers within controlled facilities.
(3) We encrypt personal information when necessary to maintain its confidentiality whether it is stored or transferred.
(4) We implement access controls to ensure that only authorized personnel have access to personal information.
(5) We thoroughly screen third-party service providers and business partners, implement appropriate contractual safeguards, and, when necessary, conduct audits and assessments to verify their ability to safeguard your personal information.
(6) We will conduct security and privacy training and assessments to increase employee awareness of the importance of protecting data security.
We will strengthen personal information security through improvements in organizational structure, policy and procedure design, and personnel management. For example, we implement access controls to ensure that only authorized personnel can access personal information, and we require these individuals to comply with strict confidentiality obligations. We conduct regular security and privacy training programs to increase employee awareness of the importance of protecting personal information. All information security policies comply with Article 32 of the EU General Data Protection Regulation (GDPR), Clauses A11 and A12 of the ISO 27001 standard, and the guidelines issued by the United Kingdom National Cyber Security Centre.
Please understand that, despite our diligent implementation of the aforementioned reasonable and effective measures and compliance with applicable legal standards, no security measure can be 100% secure in the internet industry due to technical limitations and the ever-present risk of malicious attacks. If you believe our Services pose an information security risk, notify us promptly using the contact information provided in the "Contact Us" section of this Policy.
5 Your Rights
Subject to applicable law, you may have the following rights regarding the Processing of your Relevant Personal Data:
Right of Access: You may request access to the personal information we have about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: You may request that we erase your personal information under the following circumstances:
(1) We have fulfilled the purposes for processing your personal information, we cannot fulfill those purposes, or the personal information is no longer necessary for those purposes;
(2) We no longer provide the product or service, or the retention period has expired;
(3) You have revoked your consent for us to process your personal information;
(4) We process personal information in violation of applicable laws, administrative regulations, or agreed terms;
(5) Other circumstances specified by applicable laws and administrative regulations.
Please note that if you request the erasure of your personal information, we may not be able to erase it immediately due to technical limitations. During this period, we will only retain your personal information and maintain security safeguards. We will erase any of your personal information that we are required to retain by law once the legally mandated retention period expires.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information. We will review your request to restrict processing. If your request satisfies the requirements of the General Data Protection Regulation (GDPR), we will process your personal information in accordance with the applicable provisions of the Regulation. We will notify you before lifting any restrictions on processing.
Right to Withdraw Consent: You have the right to alter your consent regarding our processing of your personal data, or permanently withdraw consent for us to continue collecting your personal data. However, please be aware that altering or withdrawing your consent will result in us being unable to continue providing the services corresponding to the withdrawn consent.
Right to Data Portability: You have the right to obtain the personal information you have provided to us in a structured, commonly used, and machine-readable format, and, where technically feasible, to request that we transfer such information to another data controller you designate.
Right to Human Intervention in Automated Decisions: You have the right to subject to decisions made solely by automated means, including profiling and other automated processing that may have legal or similarly significant effects on you.
Identity Verification & Response Timelines: To prevent unauthorized access, we will verify your identity before processing rights requests. We will respond within the timeframe required by applicable law and, if an extension is needed, notify you of the reason and duration as required by law. If we reasonably believe no action is required in response to your request, we will notify you and provide an explanation within 30 days.We may be unable to respond to your request if it involves any of the following:
(1) Matters related to compliance with our legal obligations;
(2) Matters directly related to national security or national defense;
(3) Matters directly related to public safety, public health, or substantial public interests;
(4) Matters directly related to criminal investigations, prosecutions, trials, or the enforcement of judgments;
(5) Where it is necessary to protect your life, property, or other significant legitimate rights and interests, or those of another individual, and it is difficult to obtain your authorization and consent;
(6) Where responding to your request would seriously harm the legitimate rights and interests of yourself, another person, or an organization.
6 Cookies and Similar Technologies
We use cookies and similar technologies to ensure the proper operation of our Services, enhance user experience, and support analytics and, where applicable, marketing activities.
Cookies are small text files stored on your device when you visit a website. These files may contain information such as user preferences, session identifiers, or other data that help recognize your device and improve functionality. In addition to cookies, we may use similar technologies such as pixels, web beacons, SDKs, scripts, and local storage.
Except for strictly necessary cookies required for basic operation, we will deploy non-essential cookies only with your explicit prior consent. You may withdraw your consent at any time, and such withdrawal shall not affect the lawfulness of processing conducted prior to withdrawal.
You can control the use of cookies at the individual browser level. Disabling non-essential cookies will not affect your access to core Services; however, disabling strictly necessary cookies may limit your use of certain features or functions on our Sites and services.
These technologies may be used for the following purposes:
(1) to enable core website functionality, such as maintaining login sessions and processing orders;
(2) to remember your preferences and settings, including language or region selection;
(3) to analyze how users interact with our Services, including traffic patterns, page visits, and performance metrics;
(4) to improve the functionality, performance, and security of our Services;
(5) where applicable based on your consent, to support marketing activities, including measuring the effectiveness of campaigns and delivering relevant content.
We may use both first-party cookies (set by Sigenergy) and third-party cookies (set by our partners or service providers). These third parties may collect information about your interactions with our Services, such as pages visited, time spent, and general device information, in accordance with their own privacy policies. We do not control third-party tracking technologies or their privacy practices, and you are encouraged to review the relevant third-party privacy policies separately.
Cookies can generally be disabled or deleted by tools available in most commercial browsers and, in some cases, blocked in the future by selecting certain settings. Browsers offer different features and options, so you may need to set them up separately. With regard to our web services, you can stop any collection of information via a web service by not using that web service. In addition, you may exercise specific privacy choices, such as enabling or disabling certain location services, by adjusting the permissions of your mobile device or Internet browser. You can exercise your choices regarding the use of Google Analytics cookies by visiting https://tools.google.com/dlpage/gaoptout or by downloading the browser add- on for disabling Google Analytics.You can opt-out of targeted advertising by using the Digital Advertising Alliance ("DAA") AdChoices program at optout .aboutads .info. For more information on the DAA AdChoices program, visit www.youradchoices.com In addition, the Network Advertising Initiative ("NAI") has developed a tool that allows consumers to opt-out of certain personalized ads served by NAI members' ad networks. For more information on opting out of these targeted ads or using the NAI tool, see https://optout.networkadvertising.org/
7 Our Global Operations and Data Transfer
Generally, we process your personal data in the countries or regions where we provide services. However, as part of the services we provide, we may transfer your personal data to the People's Republic of China for processing if necessary for business purposes. Data protection laws in China may differ from those in your country or region. While privacy laws may differ across jurisdictions, we are committed to protecting your personal data in accordance with this Privacy Policy and reasonable industry standards, and to ensuring that such data transfer complies with applicable law.
When transferring your information generated within the European Economic Area (EEA) to Sigenergy affiliates or third-party service providers outside the EEA, we will implement appropriate safeguards in accordance with the General Data Protection Regulation (GDPR), including executing EU Standard Contractual Clauses with the applicable recipients and, where necessary, implementing additional technical and organizational measures to ensure that your personal data receives a level of protection equivalent to that required under EU law.
You have the right to inquire about or request copies of the safeguards we have implemented. You may contact us using the contact details set out in this Privacy Policy.
8 Minors
Our Services are intended for users who have reached the legal age of majority. We do not knowingly collect or store any personal information from minors. If we discover that we have collected personal data relating to a minor, we will delete such data. If you are the guardian of a minor and discover that we have collected personal data relating to that minor, please contact us promptly using the contact details provided in the "Contact Us" section of this policy to request the deletion of the relevant personal information.
9 Updates
We may revise this Policy from time to time. In the event of a “material change” including but not limited to significant changes to the types of information collected, how information is used/shared, or changes affecting your remedies, we will notify you in a more prominent manner as required by applicable law (e.g., website notice, email) and obtain your renewed consent.
If you do not agree, you must stop using the Services immediately. Unless we obtain your explicit consent, revised terms generally apply only to information collected after the effective date and do not apply retroactively to information collected under earlier versions (except as otherwise required by law).
10 Contact Us
If you have any questions or concerns about our Privacy Policy or practices, or if you want to exercise any rights granted under this Privacy Policy, please contact us using the contact information provided below. If you are not satisfied with our response, you may file a complaint with the appropriate regulatory agency in your jurisdiction.
Contact email for the data protection officer: legal@sigenergy.com.
Human customer service channel: You can contact us via the customer service email at service@sigenergy.com.
