This Policy applies to products purchased through Sigenergy’s official online store (
eu-store.sigenergy.com) and is currently intended for customers in the Netherlands. It provides general information on order-related benefits, including our 30-day price guarantee, as well as shipping arrangements, delivery timelines, and related conditions for eligible orders placed through this store.
If the Website allows you to purchase products or services, all such purchases are subject to the Terms of Use and any additional policies referenced on the Website, including any applicable Shipping Policy, Return and Refund Policy, Warranty Policy, Payment Policy, or Battery Recycling Policy.
For products purchased through other sales channels, including authorized dealers, distributors, or third-party platforms, the applicable order, shipping, and after-sales terms shall be governed by the policies of the respective sales channel.
1. Orders
Any order you place through the Website constitutes an offer by you to purchase the products or services identified in that order, subject to the Terms of Use. All orders are subject to our acceptance. We may, in our discretion, refuse to accept or cancel any order, including where:
the product is unavailable;
• pricing or product description errors have occurred;
• we suspect fraud, unauthorized activity, or misuse;
• there are issues with payment authorization; or
• the order appears to be placed for resale, export, or other unauthorized commercial purposes.
After you place an order, we may send you an email acknowledging receipt of your order. Such acknowledgment does not constitute acceptance of your order. A contract for the sale of products or services is formed only when we expressly confirm acceptance of the order, for example by issuing an order confirmation or dispatch confirmation, as applicable.
2. Prices
All prices displayed on the Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is submitted, unless otherwise required by applicable law.
Although we strive to ensure that all pricing and product information on the Website is accurate, errors may occur. We reserve the right to correct any pricing, typographical, or other errors at any time, and to cancel or refuse any order placed based on incorrect information.
Unless otherwise noted, displayed prices on this website include Value-Added Tax (VAT). Additional charges, such as shipping, handling, and other applicable fees are not included and will be calculated at checkout.
3. Payment
Sigenergy offers various payment methods. For details, please refer to the
Payment Policy.
By submitting payment information, you represent and warrant that:
• you are authorized to use the selected payment method;
• the billing information you provide is accurate and complete; and
• you authorize us, or our third-party payment processors, to charge the applicable amount, including taxes, shipping fees, and other disclosed charges.
Payment must be successfully completed before an order is processed, unless an alternative payment arrangement is expressly offered by us.
4. Shipping
Shipping and delivery dates, where provided, are estimates only unless expressly stated otherwise. Delays may occur and do not necessarily entitle you to cancel an order or claim damages, except where required by law.Please refer to the Shipping Policy for specific information.
5. Returns and Refund
Returns and refunds are subject to the Returns and Refund Policy available on the Website. Please take a moment to review these policies before making a purchase, as they outline your rights and our procedures.
6. Warranty
Replacements, and warranty claims are governed by the Warranty Policy referenced on the Website. Please take a moment to review these policies before making a purchase, as they outline your rights and our procedures.
7. 30-Day Price Guarantee
To ensure a fair and consistent purchasing experience, Sigenergy offers a 30-day price protection guarantee for products purchased through our official website.
If the price of a product you have purchased is reduced within 30 calendar days from the date the order is placed, you may request a refund of the price difference. This policy applies regardless of the reason for the price adjustment, including promotional offers, limited-time discounts, or permanent price changes.
To initiate a price protection request, you must contact Sigenergy customer support within the 30-day period and provide:
• Valid proof of purchase (e.g., order confirmation or invoice); and
• Evidence of the lower price currently displayed on our official website (e.g., product page link or screenshot).
All requests are subject to verification by Sigenergy. The lower price must be publicly available on our official website for the same product (including identical model, specifications, and region) at the time of the request.
Once approved, the price difference will be refunded to your original method of payment. Requests submitted after the 30-day period will not be accepted.
Sigenergy reserves the right to interpret, modify, or discontinue this policy at its sole discretion, to the extent permitted by applicable law.
8. Battery Recycling
Sigenergy is committed to protecting the environment and promoting sustainable energy solutions. To support responsible disposal, we encourage customers to participate in our battery recycling program, as detailed in our Battery Recycling Policy.
9. Consumer Rights
Nothing in these Terms excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded or limited under applicable consumer laws.
